Refund Policy

You may request a full refund within fourteen (14) days of your initial subscription payment — no questions asked — if Founder OS™ is not a good fit. Email support@stabilitylogic.com from the email address on your account with the subject “14-day refund”. We process refunds within five business days via the original payment method.

The 14-day guarantee applies to your first subscription only. It does not apply to renewals of an existing subscription, or to a second subscription taken out after a refunded first subscription.

Founder OS™ subscriptions are month-to-month. After the initial 14 days:

• You may cancel at any time from /app/billing — no future charges will be made.
• No partial refunds are issued for the period already billed. You retain full access until the end of that period.
• Downgrades take effect at the next renewal (see our Billing Terms).

We may issue refunds outside the 14-day window in the following circumstances, at our sole discretion:

• A service outage of more than 24 continuous hours attributable to us.
• A billing error on our part (duplicate charges, wrong plan billed).
• A jurisdiction in which the law requires a longer statutory refund period (EU/UK consumer legislation). We honour applicable local consumer-protection rights in full.

Enterprise plans are governed by the signed order form / master services agreement between your organisation and StabilityLogic LLC. Refund terms in that agreement supersede this policy.

Email support@stabilitylogic.com from the email address on your account. Include your account email and, if helpful, a sentence about why the Service did not meet your needs — feedback is optional but genuinely useful.

Approved refunds are issued via Stripe to the original payment method within five business days. Your bank may take an additional 3–10 business days to reflect the refund on your statement.